Privacy
Welcome to our Privacy Policy!
This Privacy Policy provides you with information about how we at TimberAura.com look after your personal data when you make a purchase, visit our website, participate in competitions, receive our newsletters and when we communicate with you. The privacy policy also gives you information about your personal data rights and how the law (GDPR) protects you. Click on the links in the summary to read more about our processing of personal data for your specific situation.
TimberAura is responsible for processing of your personal data
If you have any questions regarding our processing of your personal data or if you wish to exercise any of your rights, please use the contact information below.
A summary – why do we process your personal data?
If you make a purchase from us, we process your personal data to
· Manage your purchases
· Send you newsletters and other marketing (if you have not objected). This includes to tailor our newsletters according to your interests and gathering of personal data to improve email newsletters. If you unsubscribe, we store your contact information to make sure that we do not send any further marketing, i.e. to comply with marketing legislation,
· Send requests for you to review your purchase
· Comply with accounting legislation
If you visit our website, we process your personal data to
· Personalise your shopping experience,
· Show you marketing from us on other websites and social media (if you consent),
· Analyse and optimise the user experience (if you consent)
· Ensure necessary functionality for the website to work
If you participate in a competition, we process your personal data to manage your participation and contact you regarding the competition.
If you subscribe to our newsletters, we process your personal data to send you newsletters and improve our emails. If you unsubscribe or withdraw your consent, we store your contact information to make sure that we do not send any further marketing, i.e. to comply with marketing legislation.
If you contact us or we otherwise communicate, we process your personal data to provide customer service and communicate with you, and improve our customer service provided via phone.
To handle complaints, claims, legal rights and fraud, we process your personal data to handle your complaints, claims and legal rights, and to protect ourselves against fraud.
Your rights
In short you have the following rights:
o The right to lodge a complaint with a supervisory authority,
o The right to withdraw your consent
o The right of access
o The right to object
o The right to erasure
o The right to rectification of processing
o The right to restriction of processing
o The right to data portability
If you have any questions about your rights, or want to exercise anyone of your rights, you are more than welcome to contact us.
Contact information
You can contact TimberAura.com, support@timberaura.com
In this policy, you can read more about the following:
Detailed description about how we process and store your personal data
Who can gain access to your personal data and why?
Transfer of personal data to countries outside of the EU/EEA
Balancing of interests assessment
Securing your personal data
Your rights when we process your personal data
Description of the processing of personal data
In this section you will find a detailed description of how we process your personal data.
If you make a purchase
Purpose: To manage your purchases
· Receive, register, and manage your order.
· Sending you information about your order via email, such as order confirmation and delivery information
· Process your payment, including sharing your personal data with payment service providers.
· Deliver your products, including sharing your personal data with our delivery partners, as chosen by you.
Categories of personal data
· Name
· Contact information (such as address, email
· and telephone number)
· Order information, such as what product you have ordered
· Payment information
· If you have purchased a gift card for another person we process that persons information needed to deliver the gift card and any personal message you include in the gift card
Legal basis for the processing
Necessary for the performance of the contract between you and us, GDPR article 6.1.b.
The processing is necessary for us to fulfil the agreement and deliver your purchased products. The information you provide is necessary for us to enter into a contract with you and without your personal data we cannot process your purchase.
Source of the personal data: We receive the personal data directly from you in connection with your purchases.
Data retention: The personal data will be stored after you have received your order so that we can handle any questions about your purchase, returns, guarantees and complaints in a seamless manner and in accordance with applicable consumer legislation as described below. Some personal data is stored for a longer period for other purposes, such as complying with accounting legislation as described below. Read more about this below.
Purpose: Send newsletters and other marketing after a purchase
· We send information via email and/or SMS about news, marketing, offers, discounts and invitations (“newsletters”) to you who have made a purchase. We only send you newsletters if you have not objected to receiving them when we collected your personal data or later.
· We use data from your previous orders and browsing activity to tailor individual product recommendations based on your interests, so called profiling*.
· We improve and develop our email newsletters by analysing how you open them and what you click on in the newsletters. However, we always perform such analysis on an aggregate level i.e. do not look at how you specifically interact with our newsletters.
· We use your personal data to adapt our marketing based on what TimberAura has determined are relevant offers for you (as described here). We need to share your personal data with TimberAura for this purpose.
Categories of personal data
To send you newsletters
· Name
· Phone number
To tailor our newsletters to your interests (profiling)
· Browsing history
· Purchase history
· Device type
· Location of IP address, e.g. the zip code where the IP address is located
· Shipping address chosen by you as a customer
· Information regarding which products you show interest in at our website
· Demographic data
· Conclusions that we receive from TimberAura us as described here
To improve our email newsletters
· Name
· Information about how you open our newsletters and what you click on
· IP-address
Legal basis for the processing
Legitimate interest, GDPR article 6.1.f.
The processing is based on our legitimate interest in
· being able to send you newsletters tailored to your interests after your purchase. You have the possibility to object to such marketing when you make your purchase and anytime after that, and
· improving our email newsletters through analysis.
Without your consent we only send you newsletters regarding same or similar products in accordance with the marketing legislation.
If you do not wish to receive individual product recommendations or other marketing e-mails from us via SMS or email, you can object to this at any time by clicking on the unsubscribe link in each email or by replying to the SMS as instructed in the SMS, or by sending an email to our customer service (support@TimberAura.com).
Source of the personal data: The personal data is collected directly from you.
Data retention: You will continue to receive newsletters for two years after your purchase unless you opt out of receiving our marketing (object) before then. If you object or withdraw your consent, your contact information will be stored in our unsubscribe register until further notice, see below.
Some information will be retained for statistical purposes.
* Profiling: We use so called profiling to be able to show you offers that are relevant to you and to provide you with customized newsletters. We use profiling because without it, you would see offers and information which you probably are not interested in. You have the right to object to profiling as described below under the section explaining your rights.